Return & Refund Policy
By placing an order with Racertour, you agree to the following terms. These policies clearly explain how returns, exchanges, and refunds are handled. They apply to orders shipped within the United States.
A. 30-Day Return Policy
You may return items within 30 days from the date you received your order. To qualify, products must be:
- Unworn, unused, and in original condition
- With tags still attached
- In the original packaging
- Accompanied by a receipt or proof of purchase
B. Missing Return Label
Our packages do not include a return label. If you need one, please contact us at support@racertour.com, and we will guide you through the return or exchange process.
C. Return Process
To request a return, email support@racertour.com with the following:
- Order number and full name
- Proof of purchase (order confirmation or screenshot)
- Reason for return
- Photo or video evidence if the product is defective or damaged
Once we receive and confirm your return (usually within 24 hours of delivery), you’ll get a confirmation email. If approved, your refund will be issued within 14 days. Please note: banks or card providers may take an additional 3–5 business days to post the funds.
D. Damaged, Incorrect, or Wrong-Sized Products
We accept returns or exchanges for items that are defective, shipped incorrectly, or delivered in the wrong size compared to your order. For assistance, please contact support@racertour.com.
E. Exchanges
Exchanges are available only for defective, damaged, or wrong-sized products. Customers do not pay return shipping fees for defective items. To request an exchange, contact us at support@racertour.com.
F. Refunds
Once your return is inspected and approved, your refund will be processed within 14 days to your original payment method. Additional time may be required by your bank or card provider to complete the transaction.
G. Cancellations
Orders may be canceled within 4 hours of being placed for a full refund. After this window, cancellation may not be possible if your order has already been processed or entered into production.
⚠️ Please double-check your delivery address before placing your order. If a package cannot be delivered due to an incorrect or incomplete address, the customer will be responsible for the loss.
H. Contact Us
RACETOUR LLC6601 Eucalyptus Dr Sp 251
Bakersfield, CA 93306
United States
📧 support@racertour.com
Business Days: Monday – Saturday
Hours: 8:00 am – 7:00 pm (EST)