Payment Policy

Effective Date: December 4, 2025
Store Name: Racertour
Owner: John Tewhill
Website: https://racertour.com
Email: support@racertour.co
Address: 14 San Pablo Court, Novato, CA 94949, United States

At Racertour, operated by John Tewhill, we are committed to providing a secure, reliable, and transparent shopping experience. We implement industry-leading measures to protect your financial data and ensure that every transaction is handled with the highest level of integrity.

1. Accepted Payment Methods

To provide convenience and security, Racertour accepts a variety of widely trusted payment methods at checkout, including:

Credit/Debit Cards: Visa, MasterCard, American Express, and Discover.
Digital Wallets: PayPal and other options as displayed during the checkout process.

We do not accept cash, personal checks, or direct bank transfers unless explicitly authorized in writing.

2. Industry-Standard Security

Your security is our priority. To protect your personal and financial information:

Encryption: All payments are processed using SSL/TLS encryption technology to secure data during transmission.
PCI Compliance: Transactions are handled through secure, PCI-compliant third-party payment processors.
Data Privacy: Racertour does not store or have access to your full credit card numbers, CVV codes, or sensitive bank details. We only retain limited transaction IDs for order management and fraud prevention.

3. Order Verification & Processing

Confirmation: You will receive an automated order confirmation email immediately after a successful transaction.
Custom Items: For made-to-order or custom items, production begins only after full payment has been successfully verified.
Fraud Prevention: To maintain a safe environment, we use automated fraud detection systems. If an order is flagged as potentially unauthorized, we may contact you for additional verification or cancel the order to protect the cardholder.

4. Refunds & Chargebacks

Refund Method: Approved refunds are issued strictly to the original payment method used for the purchase.
Timeline: While we process refunds within our stated policy window, please note that your financial institution may take additional time to post the funds to your account.
Disputes: We encourage customers to contact us at support@racertour.com to resolve any issues before initiating a chargeback. Unauthorized disputes may result in restrictions on future purchases.

5. Data Protection

Any personal data collected during the payment process is handled in strict accordance with our Privacy Policy and used solely for legitimate business purposes, such as order fulfillment and legal compliance.

Payment Support

If you experience any issues during checkout or have concerns regarding transaction security, our team is here to help.